Shipping policy

United States

All orders shipped to the United States are delivered Duty Paid (DDP) - meaning there are no surprise customs charges or import fees upon delivery. The cost of duties and taxes is already included in the price of your product at checkout.

Please note: in the event of a return, the duties and import taxes component of your order is non-refundable. This is because these fees are remitted directly to the US government at the time of shipment and cannot be recovered. Your refund will reflect the product price minus the duties and taxes portion.

 

All Orders Are Final
Once your order is placed it cannot be cancelled, modified, or combined with another order. Please review your size and details carefully before completing checkout.

 

Dispatch & Delivery
Shipping times are estimates and not guaranteed. We always aim to dispatch promptly, but delays may occasionally occur due to customs clearance or courier issues outside of our control.

 

Sale & Promotional Items
Sale and promotional prices are available for a limited time only. We are unable to apply discounts retroactively to orders placed outside the promotional period. All sale items are final sale and cannot be returned or exchanged.

 

Made to Order products will be produced and shipped within 14 days of purchase 

Pre Order products will be shipped within 3-5 working days of arrival date to our location to allow us to complete a final quality check. This date may be listed as an estimate within the product information. Details of product arrival to customers who have purchased will be sent out via email. 

UK orders are sent using DPD, please allow 1-2 days working days for delivery. 

International orders are shipped via Royal Mail Tracked. 

International orders take approximately 6-9 working days for delivery. Delivery times are provided as a guideline only, and do not take into account possible delays due to customs or stock availability.

Please allow 48 hours for your tracking number & shipping label to update.

Orders refused or deemed undeliverable by the courier will be returned to our location. If your item is returned to us we will contact you via email once received. If you wish to receive the package, payment must be made for a new shipping label.

If you refuse a shipment from Paiden, you are responsible for the original shipping charges and any Import Fees that are incurred on the package.

Paiden is not responsible for parcels that are lost or stolen after they have been scanned as delivered by the courier. Delivery confirmation (including GPS, photographic evidence, or courier receipt) will be considered proof of delivery. No refunds or replacements will be issued for parcels reported missing after this point.

Any queries regarding our shipping policy, please contact hello@paiden.co