shipping questions

We ship from two locations: London, United Kingdom, and Paris, France. Standard shipping is free for all UK and France orders. There are no customs fees or import duties for these locations, or anywhere in the EU.

Customers that are based in the European Union will have products shipped from Paris, France using La Poste/Colissimo.

EU Countries are: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Croatia, Cyprus, Greece, Italy, Malta, Portugal, Slovenia, Spain, Bulgaria, Czech Republic, Hungary, Poland, Romania and Slovakia.

The rest of the world is shipped from our location in London, United Kingdom using Royal Mail Tracked.

US orders are shipped with duties pre paid and built in to the product price. No extra charges on delivery.

How long does shipping take?

UK Standard: 2-4 working days

UK Express: 1-2 working days

US & Rest of World: 6-11 working days

EU Standard: 3-5 working days

Our fulfilment centres ship Monday - Friday, all weekend orders will be shipped the following Monday.

How much does shipping cost?

UK Standard: Free

UK Express: £3.99

EU Standard: £9.99

Standard International: £14.99

DO YOU SHIP TO PO BOXES OR PARCEL LOCKERS?

Currently, we are not able to ship to these locations.

There are no customs fees for UK and EU customers as we ship from these locations.

MY PARCEL SAYS 'DELIVERED' BUT I HAVEN'T RECEIVED IT - WHAT SHOULD I DO?

Check your tracking number sent via email for any image confirmation of the parcel location. Need further help? Contact us at hello@paiden.co